Let’s clear something up.
For a while, we referred to one of our most impactful features as “AI Security for Email.” While accurate in some ways, it created confusion. People often assumed it was just another email security tool, something designed to protect internal employees from business email compromise or phishing attempts.
That’s not what this is.
Today, we’re giving this feature a name that clearly reflects what it does and who it’s for: Customer Abuse Mailbox
Why the rename? Because this tool isn’t about protecting your internal inboxes. It’s about protecting your customers from scams pretending to be you. It’s about protecting your brand in the places where your customers interact with it most: email, text, and web.
What It Does?
If you’re an enterprise brand, you probably already have a customer-facing abuse or phishing inbox. Customers forward scammy emails when they’re unsure whether it’s a real email. But then what?
Usually, someone on the security or support team has to manually dig through the pile. They check if it’s a real threat, escalate it, maybe submit a takedown request, and move on to the next. That process is slow and reactive. It doesn’t scale when you’re getting thousands of reports each month.
Customer Abuse Mailbox connects to that inbox and does the work for you. Our platform ingests every message, reviews the content, identifies phishing and impersonation threats, and initiates takedowns when needed. No ticketing shuffle. No analyst bottlenecks.
With Bolster, you can:
- Automatically review and triage scam reports from customers
- Identify real phishing and impersonation threats
- Remove malicious domains and fake content in minutes
- Reduce the burden on internal teams and respond faster
What It’s Not
It’s not an email gateway. It’s not designed to prevent internal phishing or stop executive spoofing inside your network.
Customer Abuse Mailbox is purpose-built for external scams. It’s for brands that want to protect their customers from fraud that uses their logo, name, and reputation to deceive people.
Now Supporting Scam Texts Too
Phishing isn’t just happening over email anymore. Your customers are getting scam texts, too, often from fake support lines, shipping alerts, or password reset links pretending to be from you.
If you have a way to collect those texts (either by forwarding to an inbox or submitting screenshots) Bolster AI can now analyze and respond to those, just like it does with emails.
We’re already helping customers review and act on smishing campaigns as part of their existing abuse mailbox workflow.
Why It Matters
Your customers are your brand. If a scam email or fake text tricks them, they won’t blame the scammer. They’ll blame you.
The Customer Abuse Mailbox helps you protect those relationships. It turns a manual, inconsistent process into a scalable response engine that removes threats before they do damage.
More companies are realizing that if you care about your brand, you need to protect the people who trust it. This is one of the easiest, fastest ways to start.
Want to See It in Action?
Let us show you how the Customer Abuse Mailbox fits into your setup and starts delivering value fast.
